Refund policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy.

Returns

• Time Frame: Returns must be made within 15 days of the delivery date.
• Condition: Items must be unused, in the same condition as received, and in original packaging.
• Process: To initiate a return, please contact our customer service at seamonkeyssurfandskate@gmail.com

Refunds

• Options: Refunds will be issued to the original payment method or as store credit, based on your preference.
• Processing Time: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.

Shipping Costs

• Customer Responsibility: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
• Free Returns: For damaged or incorrect items, we will provide a prepaid shipping label.

Exceptions

• Non-Returnable Items: Sale items, gift cards, and personalized products are not eligible for returns.

Proof of Purchase

• Please include your receipt or order number with your return.

Contact Us

If you have any questions or need assistance, please contact our customer service team.